Shipping policy

Shipping Policy

Effective Date: September 27, 2026

At Cinder & Cup Coffee Co., we want your coffee to arrive fresh and ready to enjoy. All orders are carefully prepared and shipped to the address provided at checkout.

Order Processing

Orders are processed after they are successfully placed and payment has been confirmed.

Coffee is freshly roasted and prepared for shipment as part of our fulfillment process. Processing and roasting times may vary depending on the product and order volume.

Shipping

We currently ship within the United States.

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Most orders are delivered within approximately 3–7 business days after processing, depending on the destination and shipping carrier.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, weather, holidays, incorrect addresses, or other circumstances outside our control.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for tracking information to become active after the order has been shipped.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to reship the order.

Once an order has been shipped, we may not be able to change the delivery address.

Lost, Stolen, or Damaged Packages

Cinder & Cup Coffee Co. is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

If your package appears to be lost or has not arrived within the expected delivery period, please contact us so we can help you investigate the shipment.

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and products.

Delayed Orders

Shipping delays can occasionally occur due to circumstances outside our control, including severe weather, carrier delays, holidays, or other transportation disruptions.

We appreciate your patience while the carrier works to deliver your order.